FAQ

Frequently Asked Questions (FAQ) 

Delivery Times

Standard Tracked 7-14 Business Days 

1. What products do you offer? At the store, we offer a wide range of cardigans, including but not limited to clothing, accessories, and exclusive limited-edition items.

2. How can I place an order? To place an order, simply browse our online store at www.thecardigandepartment.com, select the items you'd like to purchase, and proceed to checkout. Follow the prompts to provide shipping and payment information to complete your order.

3. Can I cancel or modify my order after placing it? Unfortunately, we are unable to cancel or modify orders once they have been placed. Please review your order carefully before confirming the purchase. If you wish to cancel an order before it has been shipped please email: orders@thecardigandepartment.com with the order number in the title. Please note this cannot be guaranteed as our inbox can take 24-48 hours for a reply. 

4. What payment methods do you accept? We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

5. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. In any instance of this tracking not working direct tracking is also available here  with the order number and email.

6. What is your return policy? 

Please refer to our refund policy.

7. Are there any international shipping options? Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. You can find more information during the checkout process.

8. How can I contact customer support? If you have any questions or concerns, our customer support team is here to help. You can reach out to us through the "Contact Us" page on our website or via email at orders@thecardigandepartment.com

10. How often do you release new merchandise? We regularly update our products to bring you the latest and most exclusive items. Keep an eye on our website and follow us on social media for announcements about new releases.

11. Will my order incur import charges?

Under normal circumstances, you will not face customs inspection and payment of taxes. However, in the event of a customs inspection, the tax payer is the purchaser.