Please Read Before Contacting Us
To help get an anwser as quickly as possible, please check our Frequently Asked Questions before contacting us. Most questions about shipping, dispatch times, tracking, pre-orders, returns and sizing are anwsered there.
If your question isn't covered, or you need help with an existing order, cancellation request or another enquire, we'll be happy to help.
Tracking Update
We’re aware of an issue affecting some orders viewed through the Shop app, where incorrect tracking information (often showing DHL) may appear.
Please don’t worry if you see this. We do not use DHL for these orders, and the tracking shown in the Shop app is not connected to your parcel.
For the most accurate tracking updates, please use the Track Your Order page on our website with your order number and email address. This will always display the correct tracking information for your order.
As a reminder, our standard delivery time is 7–14 working days from dispatch, so if the Shop app suggests your order has been delivered or will arrive within a couple of days, you can safely disregard this.
We’re currently looking into the issue with the Shop app, but in the meantime, our website remains the most accurate place to track your order.
Thank you for your understanding.
Current Pre-Order Updates (28 July)
- Flower Petal Cardigan – Due to ship on or before 6th August. There have been some minor production delays, and we’ve emailed all affected customers with an update. Thank you for your patience while we get these ready to dispatch.
- Flower Piano Shoes – Due to ship on or before 15th August, as stated in the product description at the time of purchase. We’ll begin dispatching orders as soon as they arrive with us, and you’ll receive a dispatch email with tracking details once your order has been sent. Thank you for your patience.
Please note: If an item is a pre-order, this is clearly stated in the product description before purchasing, along with the estimated dispatch date. We kindly ask that you read the product description in full before ordering.
If there are are significant changes to your order or dispatch date, we'll contact you directly. Once your order has been dispatched, normal shipping times apply.
Questions or comments? Get in touch and we'll be happy to help within 24-48 hours.
The Cardigan Department is operated by THE DEPARTMENT COLLECTIVE LTD (SC849137).
Registered Office:
38 Castlefields Gardens
Kintore
Aberdeenshire
AB51 0SJ
United Kingdom
