Please Read Before Contacting Us

To help get an anwser as quickly as possible, please check our Frequently Asked Questions before contacting us. Most questions about shipping, dispatch times, tracking, pre-orders, returns and sizing are anwsered there.

If your question isn't covered, or you need help with an existing order, cancellation request or another enquire, we'll be happy to help.

Current Pre-Order Updates (29 June)

  • Blue Sky Cardigan - Currently shipping: Due to the high volume of orders, we're actively working through dispatches of this product as quickly as possible. Please allow time for your tracking email to come through. There is no need to contact us regarding this pre-order unless you've been directly contacted by us. Thank you for your support and patience.

  • Whispering Cloak (Original Version & Pink Version) - Final stage of production: Due to begin shipping July 2.

Please note: If an item is a pre-order, this is clearly stated in the product description before purchasing, along with the estimated dispatch date. We kindly ask that you read the product description in full before ordering.

If there are are significant changes to your order or dispatch date, we'll contact you directly. Once your order has been dispatched, normal shipping times apply.

Questions or comments? Get in touch and we'll be happy to help within 24-48 hours.

The Cardigan Department is operated by THE DEPARTMENT COLLECTIVE LTD (SC849137).

Registered Office:

38 Castlefields Gardens

Kintore

Aberdeenshire

AB51 0SJ

United Kingdom

Email: orders@thecardigandepartment.com