Terms of Service


1. Acceptance of Terms

Welcome to The Cardigan Department. By accessing or using our website, services, or purchasing our products, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.

2. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on our website. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

3. Use of Our Services

  • Eligibility: You must be at least 18 years old or have the consent of a legal guardian.
  • Account Registration: You agree to provide accurate, current information and keep your account details secure. You are responsible for all activity under your account.
  • Prohibited Conduct: You may not use our services for unlawful purposes or in any way that disrupts or harms our website, operations, or other users.

4. Product Information and Availability

  • Product Descriptions: We make every effort to ensure accuracy, however product descriptions, images, or other content may vary slightly and are not guaranteed to be error-free.
  • Pricing: Prices may change at any time without notice.
  • Availability: Product availability is not guaranteed. Some items may be offered as pre-orders or limited releases.

5. Orders and Payments

  • Order Acceptance: Order confirmation does not guarantee acceptance. We reserve the right to cancel or refuse orders at our discretion.
  • Payment: You authorize us to charge your chosen payment method for the full order total, including taxes and shipping.
  • Order Changes: Orders cannot be modified or cancelled once placed. Please refer to our Return Policy for eligible returns.

6. Shipping, Delivery & Address Responsibility

Delivery Timeframes

  • Our standard delivery timeframe is 7–14 working days from the dispatch date.
  • During busy periods (including holidays, peak seasons, or carrier backlogs), delivery times may be extended.
  • Delivery times are estimates, not guarantees. We are not responsible for delays caused by shipping carriers, customs, weather, or other factors outside our control.

Address Accuracy (Customer Responsibility)

  • Customers are solely responsible for providing a complete and correct shipping address at checkout.
  • If an incorrect or incomplete address is provided and the order has already been shipped, we are unable to modify, redirect, refund, or replace the order.
  • It is the customer’s responsibility to retrieve the parcel from the delivery address provided, including contacting the occupant or carrier if necessary.
  • We are not responsible for orders delivered to an address supplied incorrectly by the customer.

Risk of Loss

  • All orders are shipped under a shipment contract. Risk of loss passes to the customer once the parcel is handed to the carrier.

7. Lost, Delayed, or Missing Parcels

  • A parcel is not considered “lost” unless officially declared lost by the shipping carrier.
  • Customers may not self-declare an order as lost based on lack of tracking updates or personal timelines.
  • Orders remain in transit while tracking continues to show movement or recent scans, even if delayed.
  • Refunds or replacements are not eligible until the carrier has completed their investigation and formally confirmed the parcel as lost.
  • If a parcel is delayed but still within the delivery timeframe (or showing movement), it is not eligible for refund or replacement.

 

8. Returns and Exchanges

 

Please refer to our Return Policy for full details. Return eligibility, shipping responsibility, and conditions are outlined there and form part of these Terms.

9. Intellectual Property

 

All content on this website — including designs, text, images, logos, graphics, and branding — is the property of The Cardigan Department and is protected by intellectual property laws. Unauthorized use is prohibited.

 

10. Limitation of Liability

 

To the fullest extent permitted by law, The Cardigan Department shall not be liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount paid for the product(s) purchased.

 

11. Indemnification

 

You agree to indemnify and hold harmless The Cardigan Department from any claims, losses, damages, or expenses arising from your use of our services or violation of these Terms.

 

12. Governing Law

 

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

 

13. Dispute Resolution

 

Any disputes shall be resolved through binding arbitration or courts of competent jurisdiction in England and Wales.

 

14. Contact

 

For questions regarding these Terms, contact:

orders@thecardigandepartment.com